Havah Martin’s dedication to her virtual assistant career is something we can all look up to. As an entrepreneur and a virtual assistant, she has managed to stay on top of her game by keeping herself updated with the latest trends, and continuously educating herself to stay relevant. Great job, Havah!
Havah Martin believes that every business owner deserves to have the necessary organizational support in place to enable them to focus on their superpower instead of being bogged down by minutiae. She has a penchant for organization and is intimately familiar with the unique struggles of entre- and solopreneurs, having had experience with multiple startups. The foundation of Havah’s career and work ethic was first built while working as the Executive Virtual Assistant to the owner of a home remodeling company. Over the course of several years, she observed his dedication to professional conduct, quality work and leaving each client not simply satisfied – but delighted. The experience provided her the opportunity to develop similar habits of attention to detail, consistent communication and genuine caring.
What made you decide to venture into a Virtual Assistant career? How does this help you with your long-term goals?
I was an executive virtual assistant in my previous jobs, and always loved the work. Additionally, I had often considered launching my own business because the flexibility appealed to me and my family has a long history of entrepreneurship. So when I moved across the country, it was a logical course of action.
What is a typical day like for you?
I usually get a more relaxed start to the morning, since I prefer to work late. I typically work on 3-4 different client projects per day, usually totaling 8-10 hours. With this weekly schedule in mind, I do my best to take weekends off.
What is your inspiration behind First Officer?
I am inspired to get up and go to work every morning because I am personally fulfilled by supporting others in their endeavors, and I absolutely love the work. As an INTJ, any time I can bring organization, polish, and attention to detail to a project, it just brightens my day.
What type of work are you not good at? What work do you prefer not to do?
Copywriting. I can copy edit all day long, but am not a particularly inspired or skilled wordsmith.
How do you adapt your services to the ever changing needs of different clients?
I do my best to listen to what the client is trying to communicate, not just what they are saying. Once we are able to boil down what the core objective of each project is, I am better able to execute on their vision and also bring creative problem solving to bear in the final product. Continuing education and staying on top of the latest trends and tools for my core skill set is key to delivering what the client needs every time.
What is quality customer service for you?
Consistent, thorough communication. That’s where customer service starts and ends. If we can effectively communicate from the beginning, it makes avoiding misinterpretations, missed expectations, and conflict that much easier. Of course, sometimes, those things are simply inevitable. When that happens, the important thing to focus on is turning it into a success again through creative problem solving and going the extra mile to make things right.
What advice would you like to share to aspiring VAs who would like to build a name of their own?
Be sure you have the right support network in place. There is more than enough work for you out there but it will take a lot of time, patience, and hard work to make your business viable. It took me a year before my business started taking off and could finally be considered a success. The next most important thing to have established is your core skills and your target market. What do you want to do, and who do you want to do it for? This will require quite a bit of research and self-reflection. Only after you have established these two things can you begin to market yourself, otherwise, your messaging will be generic and forgettable.