Ivy’s gradual progress on her Virtual Assistant career shows that there is so much we can learn and improve over time. Her self-discovery habits have helped her to be at her best. As a Virtual Assistant, it is important that we keep ourselves aware of the newest technological trends, so we can use it for our maximum benefit. Well done, Ivy!
Ivy Jane Jordan-Aguirre has 12 years of combined experience in areas of market research, outsourcing, wedding coordination and Virtual Assistant services. She specializes in Shopify and Open retail ecommerce platforms. She has been supporting Shopify and OpenCart small businesses to develop their online stores. Her expertise, in addition to her technical knowledge of Shopify and OpenCart, lies in communication. She has a wide breadth of abilities including technical support, general administrative assistance, and product listing management. Ivy’s natural strength is managing and maintaining Shopify and OpenCart small businesses strategically to ensure her client’s success.
She brings innovative ideas to the table and offers a rare combination of both technical know-how and remote experience. Her years of market research and outsourcing experience coupled with her people skills have been proven extremely effective in helping her clients move their online business forward. She got an international associate degree in Computer Studies from Genetic Computer Institute Inc. and holds a B.A. in Mass Communications from Saint Theresa’s College – Cebu. She is also passionate in teaching English to special children. She is a volunteer at heart, soon to be mother and a wife to a small business marketing professor, Frank J. Aguirre Jr. Originally hailing from Cebu, Philippines. She currently lives in Monterey Park, Los Angeles, California with her family.
What made you decide to venture into Virtual Assistance? How does this help you with your long-term goals?
I decided to venture into virtual assistance since I had outsourcing and administrative experience. I always love the idea of getting into techy-related jobs because it challenges me. The main reason I am in it for the long-term is the idea of having balance in doing jobs that I wanted to do. Part of my long-term goals is having a family of my own. The idea fits like a glove knowing I can do virtual tasks and be there for my growing family whenever they need me. It gives me purpose to find work. Be able to execute as needed.
What is a typical day like for you?
My typical work day is getting up early in the morning, freshen up, get some nourishment, set goals for the day, do my daily prayer and follow my Asana list until I get to finish my day to day tasks.
E-commerce provides round-the-clock availability with a wide range of goods. However, certain drawbacks have also been raised, such as limited customer service. As an E-commerce VA, how do you deal and address these concerns?Customer service is always challenging. Click To Tweet
Customer service is always challenging. There are expectations to deliver the highest quality experience. For an ecommerce virtual assistant, I make sure that I answer to the best of my knowledge. Preparation is the key to success in accommodating the customers’ questions. I develop a day-to-day common customer questions and issues. I make sure responses are documented and organized. Every time I encounter a unique problem, I try to get answers from my client or the manufacturer of the product. I also try to look it up online and check to know if I can find an identical remedy. The worst case scenario would be to work out a solution that I have not run into.
As a wedding coordinator, what VA skill sets have been particularly useful for your own wedding business?
Integrating my skill set and experiences as a wedding coordinator into my virtual assistant business has been very helpful. Skills like organisational skills, communication, customer care skills, problem solving skills, excellent attention to detail, able to work under pressure and meet deadlines including sales and negotiation. My experiences have influenced me to learn to accommodate my client requests. I empathize with clients to guarantee perfect and good quality work which I want to practice for long term.
What is quality customer service for you?
It is a timely and organized approach, and being able to empathize to a customer with precise responses that will help them solve their problems.
How are you able to manage your VA workload and your own business at the same time?
I struggled at first. Handling a full time virtual client and having an event at the same time hinders my ability to see the big picture. There will always be important details I don’t want to miss. At some point, I had to educate myself with the availability of the online tools and resources which took me awhile to get used to. I became aware of the multitasking concept and quickly learned that it improved my productivity and relationships with my clients and my business. I was motivated to make it really work. I learned to use productivity and management programs to make my tasks easier for me to accomplish. Despite my busy schedule, I make time to have self-check at the end of the month. I evaluate myself especially when I make mistakes and know how to deal with it when it happens again.
E-commerce is relatively a new field, what’s in store for it in the future and where would you position yourself by then?
Being new to e-commerce has inspired me to study certain aspects that I don’t understand. I am trying to set work standards and operation procedures during my startup phase. I want to specialize on retail e-commerce applications like Shopify and OpenCart. I have been trying to get into courses which will help me to achieve future goals. Hopefully, I’d be able to pursue the next level of business to respond quickly to changes for the next five to ten years..