Jackie is definitely one Virtual Assistant who knows the ins and outs of supporting entrepreneurs and businesses. Working with her Executives is also a smart move, as it shows that proper delegation and organisation can go a long way. Jackie certainly works smart!
Jackie Diaz has spent over 20 years in the corporate world as a C-Suite Executive Assistant/Business Manager and has over 5 years of experience as a Virtual Assistant/Business Manager where she has assisted CEO’s, Founders and Presidents. She is very passionate about what she does and has created a niche supporting executives in this space.
When she is not working, you can find her working on her chef skills, catching up on the latest movies and being the biggest fan at her twin boys’ sporting events. Her fields of expertise include MAC environment, Advanced MS Office Suite, Calendar Management, Email Management, and many others. Also, among her credentials are: Executive Administrative Leadership Workshop, Certificate of Completion – The Holt Company Advanced PowerPoint, Certificate of Completion – Canterbury School Microsoft Word & Excel Certificate of Completion – Productivity Point Computer School Property & Casualty Insurance – American School of Business.
What made you decide to venture into Virtual Assistance? How does this help you with your long-term goals?
I decided to venture into the VA world because I needed something that would give my career more freedom and flexibility. I wanted to do something that would allow me more time to spend with my family yet allow me to do what I love. I feel that my long term goals are now clearer. I can now continue to do what I am most passionate about, which is being a good mother to my children while also focusing on my career.
What is a typical day like for you?
A typical day for me consists of organizing and prioritizing my work. I start with reading all emails first. I print everything and highlight the key points in each email. I reach out to my Executive to see if he has anything that requires my immediate attention. While every day consists of reading and responding to emails, there are also different projects each day.
How do you keep things organised? Do you have any methods you follow to meet deadlines?
I print everything; I make a folder for each project I am working on. I also make notes on everything. I always prepare the night before for the next day.
I see that you have also worked as a VA Coach, how did such experience amplify your career and what realisations have you made?
As a VA coach, I have been able to provide VAs with ideas and methods to be successful and find more clients. It has made me realize that there are so many VAs that need a mentor to get their business started. It has helped me realize that I can provide them with valuable information and feedback and it makes feel accomplished when I can help someone reach their goals.
What are the most difficult challenges you have encountered as a VA, and how did you overcome them?
Some of the challenges I have faced as a VA has been on communication with my Executives. Not having face to face interaction is something your Executives have to get used to and this is where technology plays a huge role. Using tools like Skype and Facetime have become my best friends and once I introduce it to my Executive, our communicant becomes flawless.
How do you know when you’ve rendered quality customer service?
I know I have rendered quality customer service when I complete my work before it’s expected and when my client sends me a thank you note.
What advice would you like to share to aspiring VAs who would like to build a name of their own?
My advice to aspiring VAs is to network and ask for recommendations from previous employers and colleagues who can vouch for your work ethic. Most clients looking for a VA rely on your past experience.